Privacy Policy

1. Information We Collect

To create accounts and operate services on ap999, we collect certain necessary personal information. This information is used only for specific purposes, and no unnecessary data is retained.

1.1 Information You Provide Directly

When you register on ap999 or use our services, the following information may be collected:

• Full name and date of birth
• Mobile number and email address
• Identity verification information from a national ID card or passport
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
• Password (stored in encrypted form)

1.2 Automatically Collected Information

To improve your browsing experience and ensure platform security, we also collect certain information through technical means:

• IP address and device type
• Browser version and operating system information
• Time of site access, time spent on pages, and navigation patterns
• Cookies and session data (details in Section 8)

1.3 Transaction Information

Records of all transactions — including deposits, withdrawals, bonuses, and gaming history — are stored securely. These are necessary for account verification, dispute resolution, and financial protection.

2. How We Use Your Information

ap999 uses collected information only for the following purposes:

• Account creation, management, and identity verification
• Processing all financial transactions including deposits and withdrawals
• Providing bonuses, cashback, and VIP benefits
• Customer support — responding to queries via live chat and email
• Detecting and preventing fraudulent activity
• Improving platform performance and user experience
• Complying with applicable laws and regulations

We do not sell or rent your information to third parties for marketing purposes. In line with ap999's Responsible Gaming policy, we may analyse your play patterns to identify potentially risky behaviour and offer support where needed.

3. Sharing Information and Third Parties

ap999 may share your information with third parties only in the following limited circumstances:

3.1 Service Providers

Companies contracted to assist with payment processing, technical infrastructure, fraud detection, and customer support are given only the information necessary for their specific role. These companies may not use your information independently.

3.2 Legal Requirements

If required by a court order, government directive, or legal process, ap999 may provide information to the relevant authorities. In such cases, fulfilling our legal obligation is our sole purpose.

3.3 Business Changes

If there is a significant change to ap999's business structure — such as a merger or asset transfer — users will be notified in advance and the protection of their information will be ensured.

4. Data Security Measures

ap999 has put in place both technical and procedural measures to keep your personal and financial information secure:

• All website connections are encrypted using SSL technology
• Passwords are never stored in plain form — hashing and salting methods are used
• Payment information is processed on secure servers
• Internal staff access to data is limited and controlled
• Regular security audits and vulnerability assessments are conducted
• Automatic alerts are in place for suspicious logins or unusual activity

However, no data transmission over the internet is completely risk-free. We therefore advise that you also stay vigilant — use strong passwords, end your session after logging in, and use a personal device.

5. Age Verification and Protection of Minors

All ap999 services are for users aged 21 and above only. Age verification is mandatory when opening an account. If we confirm that a user is underage, their account will be closed immediately and the associated information will be deleted.

We do not knowingly collect information from minors. If a parent or guardian believes their child is using ap999, please contact us immediately.

6. Data Retention Period

ap999 retains user information only for as long as it is necessary:

• Information for active accounts is retained for as long as the account remains open
• Information for closed accounts is kept for a defined period, taking into account legal requirements and the possibility of dispute resolution
• Financial transaction records are retained for a defined period in accordance with applicable regulations
• Security logs are kept for a limited time and then deleted

7. Your Rights

As an ap999 user, you have the following rights regarding your own information:

7.1 Right to Access

You can find out at any time what information ap999 holds about you. Contact our customer support and we will provide you with a summary of your information.

7.2 Right to Correction

If any information we hold about you is incorrect or outdated, you can ask us to correct it. Keeping your information accurate is important for your own protection as well.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, records of financial transactions and identity verification must be retained for a defined period for legal reasons.

7.4 Right to Object to Processing

If you believe your information is being used inappropriately, you can inform us directly. We will review the matter and take the necessary action.

8. Cookies Policy

The ap999 website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.

8.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions, security verification, and basic site functionality.
• Functionality Cookies: Remember your preferences such as language, theme, or information from a previous session.
• Analytics Cookies: Help us understand which pages on the site are used most — these contain no personally identifiable information.

8.2 Managing Cookies

You can disable cookies from your browser settings. However, doing so may cause some important features of the site to stop working correctly.

9. International Data Transfers

ap999's servers and service providers may be located in various countries. Where international transfer is required to process your information, we ensure that adequate data protection measures are in place at each destination. Your data privacy is maintained throughout through contractual safeguards.

10. Third-Party Websites and Links

The ap999 website may occasionally reference third-party services. These external services have their own privacy policies, and ap999 is not responsible for how your information is handled there. We recommend reading the privacy policy of any external site before using it.

11. Policy Changes

ap999 may update this privacy policy when necessary. If there are any significant changes, we will post a notice on the site and inform registered users by email. Continued use of the site after any changes will be taken as your agreement to the updated policy.

Previous versions of this policy are available on request. For questions about our general services, visit the FAQ page, where answers to common queries are compiled.

12. Contact

If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact the ap999 customer support team. Our support team is available seven days a week, twenty-four hours a day in both Bengali and English.