For players 21 and above

ap999 Responsible Gaming Guide

Know your limits before you play. ap999 wants every player to enjoy the experience safely, with full awareness and in control — here are all the tools to help you do that.

21+ Age Limit
24/7 Support
100% Self-control Tools

Playing on ap999 is a form of entertainment — not a guaranteed way to earn money. We believe that when players set a clear budget, time limit, and goal before they play, the experience becomes genuinely enjoyable. On this page you will learn how to set safe limits, when to seek help, and how ap999 supports you through that.

Our Terms and Conditions clearly state that the minimum age to participate on ap999 is 21. This rule is strictly enforced and no account is activated without age verification. If you ever have questions about ap999's services, policies, or safety measures, you will find detailed information on the About Us page.

Responsible gaming is not only about protecting yourself — it is also about protecting your family and those close to you. If the gaming experience ever feels uncomfortable or you sense that you are losing control, use the tools on this page to make the right decision, or contact ap999's 24/7 live chat or email support.

Age Limit and Identity Verification

Only individuals aged 21 or above may open an account and play on ap999.

21+

Age Verification is Mandatory

The date of birth provided at registration is verified. It is strictly prohibited for anyone under 21 to open or use an account. Use a strong password and avoid sharing your device to prevent underage family members from accessing your account.

  • Age is confirmed at account creation using a national ID or other valid identification document.
  • Never share your login password with other family members or friends.
  • Use parental control software to prevent children or teenagers from accessing ap999 on your device.
  • If you suspect that an underage person has accessed your account, notify the ap999 support team immediately.

Tools to Keep Yourself in Control

ap999 provides several self-control tools that you can activate at any time from your account settings.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. No funds can be deposited beyond this limit.

Session Time Limit

Set a time limit for how long you play in one session. When the limit is reached, the session ends automatically.

Reality Reminder

Receive a reminder at set intervals showing how long you have been playing and how much you have spent.

Cool-off Break

Pause activity on your account for a period of time — take a custom break from 1 day up to 6 weeks.

Self-exclusion

If you need a long-term break, activate self-exclusion — you can keep your account inactive from 6 months up to permanently.

Gaming History Review

View your deposit, withdrawal, and betting history at any time — this is very useful for understanding your spending patterns.

Request Self-exclusion

Fill in the form below to notify the ap999 support team of your self-exclusion request. The team is active 24/7.

Self-exclusion Request Form

Once this request is submitted, the ap999 support team will take action on your account as quickly as possible. You can also notify them directly via live chat.

Recognise the Warning Signs

If you notice any of the following signs in yourself, consider seeking help right away.

Going Over Budget

You are spending more than your set daily or weekly budget and find it difficult to stop.

Losing Track of Time

You cannot tell how long you have been playing, and time for sleep or family is being cut short.

Chasing Losses

You keep playing to recover what you have lost, and the situation keeps getting worse.

Strained Relationships

Gambling is creating distance between you and your family or friends, or they are expressing concern.

Stress and Anxiety

You feel restless when you cannot play, your temper is short, or you are unable to sleep.

Borrowing to Play

You are borrowing money or spending savings to cover daily needs or to fund gambling.

Where to Find Support

If you cannot manage on your own, asking for help is the right step — family, friends, or a professional counsellor are always there for you.

ap999 Live Chat and Email

The ap999 support team is available 24/7 in Bengali and English. Contact live chat directly for self-exclusion, setting limits, or any other concern.

Family and Trusted People

Tell a family member or a close friend about your situation. Their support makes the path to recovery much easier.

Professional Counselling

Seek help from a mental health professional or addiction counsellor. Mental health services are available in Bangladesh through both government and private organisations.

Core Principles of Safe Gaming

Treat it as entertainment, not an investment

Casino and sports betting are forms of entertainment. Think of money spent on them as part of an entertainment budget — like a cinema ticket or a restaurant bill — not as a way to run a household or pay off debt.

Set your budget before you start

Decide the maximum amount you will spend before you begin a session. When you reach that limit, end the session — win or lose. ap999's deposit limit tool does this for you automatically.

Do not make decisions based on emotion

Playing to ease frustration or in a moment of anger or disappointment leads to poor decisions. Take a break from playing whenever you are dealing with strong emotions.

Track your time

It is easy to lose track of time while playing. Note when you start a session or use ap999's session timer. Take short breaks to get up, walk around, and drink some water.

Do not play under the influence of alcohol or medication

Any substance can affect your judgement. Gaming decisions should be made with a clear head.

Protect your account privacy

Do not share your ap999 login details with anyone. The Privacy Policy explains clearly how your information is kept secure. An account must never be operated on behalf of someone else.

Talk openly with those close to you

Let your family know how much time and money you are spending on gaming. Take their concerns seriously — they know you well. If they raise a problem, treat it as a warning sign.

Do not hesitate to seek professional help

Addiction is a health issue, not something to be ashamed of. Mental health and addiction counselling services are available in Bangladesh through government hospitals and private organisations. Seeking help early speeds up recovery.

21+ Only Play Responsibly Know Your Limits Seek Support

Visit our FAQ page for answers to more common questions — it has detailed information on accounts, payments, and security.

Questions and Answers About Responsible Gaming

It depends on the duration you chose. If you selected a 6-month or 1-year exclusion, you can contact the support team after that period ends to discuss reactivating your account. If you chose permanent exclusion, the account will be closed for good.

Lowering a deposit limit takes effect immediately. However, increasing the limit requires a waiting period — this is intentional to prevent impulsive decisions to raise limits.

Yes, a family member can raise a concern, but any changes to the account require a request from the account holder. Requests for self-exclusion or limit changes must come from the account owner.

You can withdraw your available balance before the self-exclusion takes effect. Once the exclusion is active, no new bets or transactions will be allowed, but your balance will remain safe in the account.

Ask yourself a few questions: Are you spending more than your budget? Are you gambling to recover losses? Do you feel restless when you cannot play? Are family or friends expressing concern? If the answer to any of these is yes, it is the right time to seek help.

Yes. If someone under 21 attempts to register, or if an account holder is found to be under 21 during age verification, that account is immediately suspended and a refund process for any balance is initiated.